Merchandise should always be returned to the retail store from which it was purchased. If the store is unable to resolve the issue for you, they will contact us.  If you purchased merchandise directly from MOTIV and would like to inquire about a return, please email us at to obtain return authorization.  Upon receipt of the returned merchandise, refunds will be applied for the value of the merchandise to the credit card used for the initial transaction.

If you have received the wrong item or there was an error with your order, please send an email to


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